New Iberia Dyno Building Update
An update from Quality Manager, Jarrod Suire:
The Dyno is rapidly changing and beginning to take shape. Water cooler
piping is being laid in place and equipment is being mapped out.
At the same time, the electrical connections and tie-ins are being completed.
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MACHINE BRANCH EXCELLENCE- SEPTEMBER RESULTS
OPERATION BBQ RELIEF
Thank you to Operation BBQ Relief and Waters Truck for providing our Lake Charles Teams with lunches!
FIRST WEILER B457 IN LOUISIANA
Stott Wood purchases first Weiler B457 Track Feller Buncher in Louisiana!
Congratulations to Stott Wood of Olla, Louisiana, on their purchase of the first Weiler B457 Track Feller Buncher in the State! As one of Hunt Forest Products major hardwood suppliers, the B457 will allow Stott Wood the ability to cut hardwoods year round in soggy terrains that a conventional wheeled feller buncher cannot go. It also has the ability to safely cut storm damaged timber without the use of a traditional saw hand. The Stott Wood team is pictured above with Weiler representatives and Louisiana Cat team:
Ralph Sanders, Technician in Monroe; Chad Smith, Territory Sales Rep in Alexandria; and Jerrel Foster, Technical Communicator in Bossier City.
OPERATOR TRAINING IN RESERVE
An update from Technical Services Manager, Greg Andes:
Randy Tyrone, Operator Trainer and Greg held Level II Operator Training for 12 Operators on two different machine families in Reserve on Saturday October 24, 2020.
The 12 operators were members of the International Alliance of Theatrical Stage Employees (IATSE) Local 478. The Local 478 has jurisdiction over the State of Louisiana, Southern Mississippi, and Mobile, Alabama. The IATSE, Moving Picture Technicians, Artists and Allied Crafts of the United States, Its Territories and Canada was originally chartered by the American Federation of Labor as the National Alliance of Theatrical Stage Employees in 1893. Some of the current and former productions they have been involved with include Interview With a Vampire, Claws, Queen Sugar, Queen of the South, Abraham Lincoln: Vampire Slayer, and many more blockbuster hits and Television Series!
Among those in attendance were Greensmen, Lead Greensmen, Construction Managers, Set Dressers, and Purchasing Agents. This is the first of a proposed series of training events that will bring the operators’ knowledge and skills to the next level, providing superior value to the partnership. The two machine families that were covered were Backhoe Loaders and Compact Track Loaders.
For each machine family, this training session provided the opportunity for refinement and enhancement of operator skills. All participants successfully completed the course, and received a Certificate of Completion. The follow areas were covered in each of the two machine families during classroom and practical application: Refining operating techniques, Learning application tips and information, Safety and maintenance inspections, Monitoring systems, Control familiarization and applications, Additional supervised equipment operation ("stick time"), Coaching to fine tune experienced operator skills.
This was also a great opportunity for us to showcase what we have available in our Rental Fleet, as much of the equipment they use is short term, rental equipment. We look forward to performing more training with this group, as well as any other of our many customers that stand to benefit from the results of better trained operators using our Equipment Training Solutions modeled Certified Instructor Led Operator Training.
Pats on the back
Derrick Melancon, Rental Salesman - Lafayette
"Derrick is outstanding and makes everything happen on time. He will sub out to another Louisiana Cat location like Lake Charles just to make sure I have all the equipment I need."
- Bryson Burley, Acadian Construction Service
Jim Carr, Technician - Alexandria
"Jim Carr is very knowledgeable about the machines he works on and can pinpoint the problem accurately and get it fixed."
- Tony McManus, McManus Timber Co.
Morgan City Branch
"Louisiana Cat has always been top notch and been there for me whenever I call, even when I call the emergency line. They always take good care of us."
- Eric Martin, Marathon Petroleum Co. LLC
LJ Voorhies, Rental Salesman - Baton Rouge
"Louisiana Rents makes it so easy and they go above and beyond to get me what I need in the timeframe that I need it. LJ is our sales rep and he is really good at making it all happen smoothly. LJ is very knowledgeable and actually recommends different sizes or pieces of equipment to help me out on whatever projects. I go to LJ for several projects at the same time."
- Sal Laciura, Associated Terminals
Toni Duhe, Parts Counter Sales - Reserve
"It's not what Louisiana Cat does, it is what Toni Duhe does. She is outstanding! When I can't find information or I'm not sure how to explain something to her, she goes above and beyond to find the schematics and talks to whoever she has to to make sure I gets the parts that I needs to fix my machine."
- Vern Keeler, V Keeler Associates
CUSTOMER EXPERIENCE CORNER
Inside Sales Reps
Gaining new customers is critical to Louisiana Cat’s success. Inside Sales Reps (ISRs) for Louisiana Cat have not only been beneficial for the
dealership, but also customers. ISR’s field inbound leads from all divisions, companywide. A contributing factor, has been leads received from
our team members on the digital lead form. Our ISR team fielded 36 inbound leads for October thus far, keeping Great+ at the forefront
of each experience. The continued efforts will help grow the business and create new/loyal customers.
While we have been overwhelmed during these unusual times, we ask that you please continue to actively seek new customers and
submit lead forms when you identify any machine or engine rental/sale opportunity. If you need a copy of the lead form or would
like training on how to properly fill it out, please e-mail Steven Crescioni at Steven.Crescioni@LouisianaCat.com.
HAPPY BIRTHDAY FROM LOUISIANA CAT
HAPPY HALLOWEEN
Wishing you and your family a happy and safe Halloween!
If you'd like to submit a Halloween photo to be featured in the November newsletter,
please email to Megan.Lerch@LouisianaCat.com!