MACHINE BRANCH EXCELLENCE- AUGUST RESULTS
New Iberia Dyno Building Update
An update from Quality Manager, Jarrod Suire:
The pace is picking up with the Dyno construction. With the main structures in place, workers started roughing everything in place; from water tower pumps to exhaust duct work, the building is taking shape.
ANNUAL PARTS INVENTORY
Thank you to everyone who helped with Parts Inventory this year! Your help is greatly appreciated.
The Alexandria Senior High School Girls Basketball team once again assisted Alexandria with inventory.
Thanks to Joe Brou for providing the Reserve team with a hearty lunch during inventory.
LSU Tiger Stadium Field Renovations
Cat® Equipment Featured in LSU Video
Louisiana Cat and Sitech Louisiana were featured in a recent video published by LSU. The video focused on the renovations that have been underway since the completion of the 2019 season and ended in June 2020. The project included removing 12" of the entire field, redoing the irrigation and drainage, then putting back sand, peat, and sod with equipment from Louisiana Rents equipped with technology from Sitech Louisiana.
Click here to watch the video!
📸: Jay Thompson, Sitech Louisiana
(This photo cannot be copied or replicated for any purposes.)
Cat® Brand game
Test your knowledge of Cat® Brand and win prizes!
This year we’re celebrating the strength and resiliency of the Cat® brand. There’s been no shortage of tough times in the last 95 years, but we always come out stronger. When natural disasters hit our communities, we rebuild. When economic downturns hit, we innovate. 2020 has been no different. We’ve found new ways to get stuff done. So let’s take some time to celebrate our strength and have some fun!
Get involved with the Brand Game, available until October 9th:
- Log in HERE by using passcode brandweek2020 and selecting Louisiana Cat as your location (best if you use Chrome or Edge)
- Return daily for new trivia and challenges
- New content and chances to win Cat merchandise prizes
- Team and Individual leaderboards are published in the game app
CUSTOMER EXPERIENCE CORNER
Customer Experience Day!
Customer Experience Day, also known as CX Day, is a day dedicated to both internal/external customers and combining efforts to develop mutually beneficial partnerships. Each year on the first Tuesday in October, CX Day, the CX community celebrates the professionals and companies that make exceptional customer experiences happen. This year CX Day will be celebrated on October 6, 2020. Louisiana Cat will take this opportunity to recognize GREAT + customer work, discover professional development opportunities, and strengthen professional networks with both internal/external customers.
In light of these challenging times, Louisiana Cat would like to take this opportunity to not only celebrate, but recognize the Lake Charles Sales, Rental, Parts and Service teams for continuing to provide a GREAT+ experience in the aftermath of Hurricane Laura.
The members of these teams at both Lake Charles Rental and Machine Parts/Service have not only adapted to unusual conditions at the makeshift store front, but have continued to deliver exceptional experiences to both internal and external customers. As the temporary facilities are operating out of modular-style store fronts, the team members have taken pride in keeping our customer experience as a top priority.
In addition to the Lake Charles teams, countless members from other branches and divisions have jumped in to lend a helping hand during the influx of business and cleanup efforts. These members have also leant a helping hand to many of our displaced team members and their families. As valued members of the Louisiana Cat family, our teams have and will remain committed to our internal and external customers during these unusual times.
Pictured above: Casey McGahan, Receptionist and Richard Smith, Parts Manager in Lake Charles working from a makeshift Parts Counter to fulfill customer orders after Hurricane Laura.
Pats on the back
Carl Crain, Technical Communicator - Darrow & Richard Smith, Parts Manager - Lake Charles
"For service like that, that is why we use Caterpillar as our basis of design for our projects."
- David Stelly, ADG Engineering
Patrick Sanders, Parts Counter Rep - Alexandria
"I am really appreciative of Patrick's help. Not only do I get parts when I need them, but Patrick knows my equipment and helps get the right parts for me, even when I don't know the actual part number. He is very knowledgeable and helpful."
- Jessie Ramirez, Williams Equipment Svc
Chad Chiasson, Technical Communicator - Morgan City & Troy Brinson, Technician - Morgan City
"I want to express my appreciation for Chad and Troy and their hard work. Could not have done it without them and their knowledge, patience and professionalism were outstanding. They were an invaluable part of the success!"
- Jon Jackson, Caterpillar
Bossier City Service Department
"Louisiana Cat is top quality. The guys take care of our business. They have good communication and are dependable."
- Drew Prothro, Covington Co Inc.
Casey Revere, Parts & Service Sales Rep - Hammond
"Casey is the reason I like Louisiana Cat. When I called, he did everything he could to help me. He is always very helpful."
- Fannie McCoy, International Paper
Brett Sevin, Parts & Service Sales Rep - Morgan City
"I like working with Brett. He is always very accommodating and helpful. I can send him pictures so that the techs are aware of the scope of the issue and come prepared. The technicians are always on time, work cleanly and efficiently."
- Chris Stiver, John W Stone Oil
Jess Broussard, Technician - New Iberia
"I usually request Jess. He is very knowledgeable and doesn't beat around the bush. I always try to request the same team. Jess knows the equipment so I trust his work."
- Brian Adkins, Denbury Onshore LLC
HAPPY BIRTHDAY FROM LOUISIANA CAT
