Leonard said everything went well. Q and Andre get him what he needs. He has older equipment, so sometimes they have to do a lot of research. When a part was no longer available, Q contacted Caterpillar to find it. They are on top of their game. When he calls they know him by name and will hold his parts until he can get there. The communication is excellent.
-Leonard Guidry, Guidry's Construction INC
Mike stated that Joe Brou is always responsive to him with his emails and keeps him updated on the order status and any updates about shipping and the arrival of parts.
-Mike Ruester, Weeks Marine INC
Sherri said they responded quickly to check out the machine and then called her and told her what was wrong. Ashley sent the estimate quickly, allowing them to do the immediate repair in the field.
-Sherri Mcnulty, Butch Ward
William said that Raphael Bourgeois is friendly and got everything he told him he would get. He called back a week later to get more stuff and Raphael remembered him. Everything he ordered was there and correct. Raphael was very friendly, and the other salesman in the place was very friendly. He said he goes off of friendliness.
-William Davis, Pine Bluff Sand and Gravel
Good job to Francis Nunez. Austin said he really likes dealing with Francis and they are the reason he would recommend Louisiana Cat to someone else.
-Austin Mendoza, Patriot Construction
Greg said that they really know what is going on. They are knowledgeable and helpful. If he questions what a part is called, they will flip the screen around and let him look and really go out of their way to try and help him out. He thinks having that much experience under their belts probably really helps out.
-Greg Puckett, Hydro Green Erosion Control
Representatives from Caterpillar (Tony Condo) and Louisiana Cat (Glenn Duplantis,
Mike Messa, Randy Tyrone, AJ Massey) partnered together to perform a job site assessment
at Host Terminal’s Davant location.
The team assessed the fleet of D10s and a D11 stockpiling coal and observed operator techniques, cycle times, and push distances to determine the optimal fleet mix and size. The goal was to make sure our customers have the right size and quantity of machines to perform their jobs effectively while lowering their owning and operating costs.
David Landry, Parts Counter Sales in Morgan City, retired on October 27th after 46 years of service. Friends, coworkers, and retirees all gathered to celebrate Dave’s contributions to the organization and reflect on the memories throughout Dave’s tenure. Thank you, Dave!
At the 2024 CI Services target-setting meeting, Caterpillar representatives presented the Louisiana Cat team with a commemorative belt for excelling in eCommerce in 2023. Thanks to all of our Parts team members who have contributed to our success!
Pictured from left to right: Rich Albert, Roberta Branco, AJ Massey, Jessica Robertson, Karen Light, Chandler Cleveland, Brian Douglas, Jason Clack, and Brett Gray.
Bryan Tucker, Parts Manager in Monroe, was recently awarded a Cat ice chest for his dedication and commitment to achieving our eCommerce growth plan goals. Thanks to Bryan and our parts teams, Louisiana Cat was able to exceed our targets for 2023 and become the top dealer in the nation for eCommerce activations.
*Pictured with Brett Gray, Digital Services Manager, and Nick Harper, Regional Parts Manager.
Officers of the Louisiana FFA (Future Farmers of America) Association stopped by our Reserve branch to learn more about our training and development capabilities. While on site, they received a facility tour and Cat merch to rep at all their upcoming events. Louisiana Cat is a proud sponsor of this association, and we were glad to have the state officers on site.
Randy Tyrone hosted a machine demo for the sales reps. This helps them to grow their knowledge of the equipment so that they can better serve their customers. Thank you Randy for the pictures! 📷
Below are a few comments from the sales reps:
"Randy set up our Machine Sales team with great hands-on training using a range of different product family models in real job site scenarios to better connect us with the iron that we are selling.
This hands-on training will help make the customer walk arounds and demos more successful.”
- Samy Cashio, Inside Sales Rep/ Used Equipment Sales
"Mr. Randy is the best at what he does and the stick time in real-world applications is invaluable, getting to run a 730 wide open on a Tuesday morning was a great change of pace."
-Ryan Roger, Used Equipment Sales
Allie LeBlanc and Amanda Breaud attended the Nicholls Career Fair.
Mark McElroy, Ryan Dugas, Scott Falgoust, and George Coiron attended the ABC Pelican Chapter Clay Shoot.
Allie LeBlanc, Merritt Parsons, Micah Blanchard, Bailey Thompson, and Megan Lerch attending the Women in Maritime Organization Golf Tournament.
Check out some of the awesome costumes around the Reserve Branch for our October reception.
Join us for Pancakes with Santa this upcoming December. Bring your family along and enjoy pictures with Santa, Inflatables, Breakfast, and more!
SAVE THE DATE!
Reserve: Saturday, December 2nd from 9:00 - 12:00 pm
New Iberia: Saturday, December 9th from 9:00 - 12:00 pm
Congratulations to Kyle Fontenot, Recruiter, on the birth of his beautiful baby girl, Nova Rae.
Born on October 17th, weighing in at 7 lbs. 4 oz.
Congratulations to Kory Hernandez, Parts & Service Sales Rep - Marine, and his wife on the birth of his precious baby girl, Josie Annalise.
Born on October 11th, 6lbs. 9 oz.
Welcome to all of our new employees who have joined Louisiana Cat this month.
We are excited to have you!
October
Austin Doiron ... Rental Sales
Dru Dugas ... Rental Coordinator
Jacob Cosenza ... Technician
Christopher LaMarre ... Technician
Paul Foret ... Technician
Joshua Guidry ... Technician
Cade Praveta ... Technician
Cailin Cola ... Technician
Floyd Gabriel ... Parts Warehouse
Thomas Tilley ... Technician
Shamekia Garner ... Service Sales Coordinator
Joshua Matherly ... Technician
Cade Banks ... Hose Technician
Chad McPhail ... Warehouse
Lawrence Steele ... Territory Sales Rep
Parker Brunson ... Technician
Justin Martin .. Technician
Steven Smith ... Truck Driver
Trevor Steinhauser ... Skillup Techncian
Darrell Berlin ... Service Manager
Garrett Mitchell ... Technician
Billy Rouse ... Rental Sales
Gregory Morris ... Rental Sales
Jonathan Pappion ... Technician
Justin Glover ... Technician
Perry Yazell ... Skillup Technician
Nicholas Mitchell ... Field Service Technical Manager
Alfredo Soler ... Territory Sales Rep
Ethan Guillory ... Technician
Happy Birthday Brandon Nowlin and Grayson Ashworth!
Lake Charles
1 year
Jake Greene ... PSSR Machine
Jennifer Eaton ... Rental Coordinator
Thomas Nichols ... Truck Driver
Riley Dauscher ... Technician
Ashley Price ... Rental Coordinator
Dennis Conn ... Microgrid Business Development Manager
Saul Benoit ... Technician
Alexandra Raphiel ... Marketing Database Coordinator
Robin McPherson ... Product Health Coordinator
5 years
Spencer Landry ... Service Manager- Electric Power
Justin Crane ... Technician
Dustin McElroy ... Technician
Adrian Voisin ... Technician
10 years
Hunter Martin ... Technician
Travis Bloxom ... Technician
20 years
Andy Songy ... PSSM - Engine
Melvin Richard ... Technician
40 years
Jeff Payton ... V.P of South La Sales
Justin Crane celebrating 5 years, Nathan Rhodes celebrating 6 years, and Oben Broussard celebrating 4 years.
Lake Charles
Email your answers to bailey.thompson@Louisianacat.com by the 15th of the month so that your name can be included in a drawing for a prize!
Congratulations to Micah Blanchard for winning the drawing for last month's trivia!
_____________________
a.) 42 years
b.) 35 years
c.) 46 years
___________________________
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