New Iberia Dyno Building Update
An update from Quality Manager, Jarrod Suire:
Electrical wiring was pulled and stubbed in place. Next step is to identify the final equipment location and tie in the electrical. Due to Louisiana fire codes, we had to fire proof the Shipping and Receiving wall adjacent to the Dyno. Our team removed the inventory and dismantled the shelving. The contractor then began installing three layers of fire resistant material. Although we had to move two fans, we were able to place the fans in other areas of the warehouse. The dirt work is ready to begin…if the weather will cooperate!
MACHINE BRANCH EXCELLENCE- JUNE RESULTS
HAPPY RETIREMENT
Ben Merge
47 Years of Service
Prairieville
Technician
Pictured above with Devin Branch, HR Manager (right)
ON THE JOB
Monroe Regional Airport
Merrick Construction, LLC:
- Building a 1300ft runway extensions with a 349F Excavator on rent from Bossier City Rents.
- The 349 is being used to dig out the ditch for the drainage boxes and also to set the boxes in place.
- Project length - 395 days
📸: Nick Bruno
Rental Sales Representative
Cat® C9 Marine Engine Overhaul
This C9 complete overhaul was completed by Dustin McElroy, Technician, Morgan City.
📸: Michael Murzi
Parts and Service Sales Representative
Children’s Hospital of New Orleans
Emergency Power Upgrade:
- Added four (4) new Cat® C32, 1000 kW diesel Gensets
- Replaced rear seals, control panels and generator ends on two (2) existing Cat® 3408, 750 kW diesel Gensets
- Replaced their old switchgear with new ASCO Switchgear
📸: Matt Dufrene
Electric Power Sales Representative
TL Hawk, Loranger, La:
- TL Hawk is using a vibratory sheet pile driver hooked up to a 336 to drive sheet piles in preparation of bridge replacement.
📸: Patrick Cox
Sales Representative
Customer Experience Corner
Louisiana Cat has been encouraging customer facing employees to use the GREAT+ method of helping customers with their needs using a 5 step process: GREET warmly, REQUEST info, EXPLAIN solutions, ASK for additional ways to help, THANK sincerely for the business and PLUS make it memorable.
Caterpillar has asked for Louisiana Cat’s participation with development of training specifically for greeting and welcoming customers, very similar to Louisiana Cat’s GREAT+. To get feedback on the process, our Customer Experience Manager, Steven Crescioni, has used Cat’s new iPad “exit poll survey” tool to see if walk-in customers at Hammond and Reserve had a GREAT+ experience.
The results are YES! Every customer was very pleased with how we handled their needs, and customers were very willing to take the quick 5 question survey either in the lobby or outside. The customers even made note of the situational awareness/safety Louisiana Cat has taken in-store to continue to serve customers.
These customers didn’t buy a machine on this visit but certainly their positive experience will help if they are in the position influence a purchase in the future.
Pats on the back
Richard Smith, Parts Manager- Lake Charles
"Richard is extremely knowledgeable. If I need a sheet with a drawing on it to find the part that is needed, Richard is extremely accommodating to me."
- Chris Miller, Miller Associates
AJ Massey, Parts and Service Sales Rep- Reserve
"AJ does a great job of communicating and following up to see if we need anything.
- Mike Ducote, Impala Terminals
Bruce Cassel, Parts Counter- Bossier City
"Bruce was nice and showed me the part I was looking for on the screen. Both Johnny Vasquez and Bruce do a good job."
- Floyd Odom, Floyd Odom Enterprises
Patrick Stewart, Parts Manager- Alexandria
"My parts representative, Patrick Stewart, communicates well, is quick to answer, orders my parts, and has them waiting and ready when I arrive to pick them up."
- Sheri Chapman, Stella-Jones Corp
Darrick Neale, Technician, Darrow
"Louisiana Cat responded when I called and the technician, Darrick, got there in two hours. The communication was good and he kept me informed with everything that was going on. Darrick did a fine job."
- Jake Cancienne, Fluid Process Pumps Inc
50 years of service
Donnie Austin
Donnie Austin recently celebrated 50 years of service with NAPA. He has worked at the Winnfield branch since its' conception in 2011. Congratulations to Donnie on this accomplishment!
HAPPY BIRTHDAY FROM LOUISIANA CAT
